At Global Focus Tech, we are committed to delivering high-quality digital solutions and exceptional customer service. This Refund Policy explains the terms under which refunds may be requested for services purchased through globalfocustech.com.

By purchasing our services, you acknowledge that you have read and agree to this Refund Policy.

1. Our Commitment

We strive to provide professional services, including but not limited to:

Website Design & Development
Mobile App Development
Custom Software Development
E-Commerce Development
UI/UX Design
Search Engine Optimization (SEO)
Digital Marketing
Branding & Graphic Design
Cloud Solutions
IT Consulting
Ongoing Maintenance & Support

Customer satisfaction is important to us, and we make every reasonable effort to resolve concerns before considering a refund.

2. Eligibility for Refunds

A refund request may be considered if:

The project has not yet started.
Payment was made in error or duplicated.
We are unable to deliver the agreed service due to reasons solely within our control.
A written cancellation request is received before any substantial work has begun.

Approved refunds will be processed using the original payment method whenever possible.

3. Non-Refundable Services

Refunds are generally not available for:

Completed or delivered work.
Services that have already commenced.
Custom website or software development after project work has begun.
Approved design concepts, mockups, wireframes, or prototypes.
Domain name registrations.
Web hosting services.
SSL certificates.
Third-party software licenses.
Plugin or theme purchases.
API integration fees.
Digital marketing campaigns that have already been launched.
SEO services already performed.
Consultation or strategy sessions that have been completed.
Monthly maintenance or support services already provided.

4. Project Cancellation

You may request cancellation of your project at any time.

If work has already started, any refund will be based on the portion of work that has not yet been completed. Charges may apply for completed milestones, labor, third-party costs, and administrative expenses incurred before cancellation.

5. Subscription Services

For recurring services such as:

Website Maintenance
SEO Services
Digital Marketing
Hosting Management
Technical Support

Cancellation will stop future billing. Payments already made for the current billing period are generally non-refundable unless required by applicable law.

6. Client Responsibilities

To help us deliver projects successfully, clients are responsible for providing:

Accurate project requirements.
Required content, images, and branding assets.
Timely feedback and approvals.
Necessary account access and credentials.

Delays caused by missing information or approvals do not automatically qualify for a refund.

7. Chargebacks

If you experience an issue with your order, please contact us before initiating a payment dispute or chargeback.

We are committed to resolving concerns promptly and fairly. Unwarranted chargebacks after services have been delivered may result in suspension or termination of services and the submission of supporting documentation to the payment provider.

8. Refund Processing

If a refund is approved:

Refunds will be issued using the original payment method whenever possible.
Processing times vary depending on your bank or payment provider.
Any non-recoverable third-party transaction or processing fees may be deducted where permitted by law.

9. Changes to This Policy

Global Focus Tech reserves the right to modify this Refund Policy at any time.

Any updates will be published on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.